Cancellations and Refunds Policy
1. Overview
At [Tapishfoundation], we value transparency and trust. This policy explains the terms related to cancellations and refunds for donations, event registrations, and physical items (if applicable).
2. Donations
All donations made to [Tapishfoundation] are voluntary and non-refundable.
Once a donation is successfully processed, it cannot be cancelled or refunded.
Donation receipts are issued for record and compliance purposes only.
3. Event Registrations / Program Fees (If Applicable)
Cancellation requests must be made in writing via email before the event or program start date.
Refund eligibility (full or partial) will depend on the nature of the event and administrative costs already incurred.
Any approved refund will be processed within 7–10 working days.
4. Physical Products or Materials (If Applicable)
If your NGO provides merchandise, kits, or publications:
Orders can be cancelled before dispatch only.
Once an item is dispatched, cancellations are not allowed.
Refunds or replacements will be considered only if:
The item is damaged during transit
The wrong item was delivered
Requests must be raised within 48 hours of delivery, along with supporting photographs.
5. Refund Processing
Approved refunds will be processed using the original payment method.
Processing time may vary depending on the payment gateway or bank.
6. Transaction Failures
In case of a failed transaction where the amount is debited but not credited to [NGO Name], the amount will be refunded by the payment gateway or bank as per their timelines.
7. Changes to This Policy
[Tapishfoundation] reserves the right to update or modify this policy at any time. Changes will be effective upon posting on the website.
8. Contact Us
For cancellation or refund-related queries, please contact:
Email: tapishfoundation@gmail.com
Phone: +91
74153 56507
Office Hours: Monday to Friday, 10:00 AM –
6:00 PM
